---
lang: en
title: ActiveCampaign vs Freshdesk by Freshworks
canonical: "https://saasspecs.com/activecampaign-vs-freshdesk-by-freshworks/"
hvce_version: 1
tenant: saasspecs
slug: activecampaign-vs-freshdesk-by-freshworks
record_kind: comparison
content_sha256: c957c73c053a86e5e2c80671c08a82ffd1fd70fad7267ad6ae0c2f4e6b11fc53
indexed_at: "2026-07-05T09:03:45.274Z"
license: citation-free
entities:
  -
    role: a
    slug: activecampaign
    name: ActiveCampaign
    type: Thing
    profile_url: "https://saasspecs.com/item/activecampaign/?format=md"
  -
    role: b
    slug: freshdesk-by-freshworks
    name: Freshdesk by Freshworks
    type: Thing
    profile_url: "https://saasspecs.com/item/freshdesk-by-freshworks/?format=md"
---
# ActiveCampaign vs Freshdesk by Freshworks

## Pair

- **A**: ActiveCampaign
- **B**: Freshdesk by Freshworks

## Entity A

- **Title**: [ActiveCampaign](https://saasspecs.com/item/activecampaign/?format=md)
- **Deployment Link**: [Deploy ActiveCampaign Stack Layer](https://partnerstack.com/placeholder/activecampaign)

### Summary

ActiveCampaign is a customer experience automation platform combining CRM, email marketing, and sales automation.

### Description

ActiveCampaign unifies customer data, email marketing, sales automation, and customer service tools in a single platform. It enables businesses to create personalized customer journeys through automated workflows, behavioral tracking, and multi-channel communications. Built for mid-market and enterprise teams seeking integrated customer relationship management.

### Attributes

- **Free Plan**: Yes
- **Starting Price**: 9 USD/mo
- **Max Contacts (Free)**: 500 contacts
- **Marketing Automation**: Yes
- **Built-in CRM**: Yes
- **API Access**: Yes

## Entity B

- **Title**: [Freshdesk by Freshworks](https://saasspecs.com/item/freshdesk-by-freshworks/?format=md)
- **Deployment Link**: [Deploy Freshdesk by Freshworks Stack Layer](https://partnerstack.com/placeholder/freshdesk-by-freshworks)

### Summary

Cloud-based customer service platform enabling businesses to manage support tickets across multiple channels.

### Description

Freshdesk is a cloud-based helpdesk software that consolidates customer support from email, phone, chat, social media, and self-service portals into a unified interface. It serves small to mid-market businesses and enterprises seeking to streamline ticket management, improve response times, and track customer satisfaction metrics.

### Attributes

- **Free Plan**: Yes
- **Starting Price (Paid)**: 15 USD/agent/month
- **Agents (Free Plan)**: 1 agents
- **Support Channels**: 5+ (channels)
- **AI Copilot**: Yes
- **Mobile App**: Yes

## Comparison context

This comparison covers the following catalog entities:

- [ActiveCampaign](https://saasspecs.com/item/activecampaign/?format=md) (a)
- [Freshdesk by Freshworks](https://saasspecs.com/item/freshdesk-by-freshworks/?format=md) (b)