---
lang: en
title: Aircall Inc. vs Freshdesk by Freshworks
canonical: "https://saasspecs.com/aircall-inc-vs-freshdesk-by-freshworks/"
hvce_version: 1
tenant: saasspecs
slug: aircall-inc-vs-freshdesk-by-freshworks
record_kind: comparison
content_sha256: 230b929d9f21fc58b4a08d6a29f7ebddcd5a3258e15df1ab8da81d6b76214523
indexed_at: "2026-07-05T09:03:45.274Z"
license: citation-free
entities:
  -
    role: a
    slug: aircall-inc
    name: Aircall Inc.
    type: Thing
    profile_url: "https://saasspecs.com/item/aircall-inc/?format=md"
  -
    role: b
    slug: freshdesk-by-freshworks
    name: Freshdesk by Freshworks
    type: Thing
    profile_url: "https://saasspecs.com/item/freshdesk-by-freshworks/?format=md"
---
# Aircall Inc. vs Freshdesk by Freshworks

## Pair

- **A**: Aircall Inc.
- **B**: Freshdesk by Freshworks

## Entity A

- **Title**: [Aircall Inc.](https://saasspecs.com/item/aircall-inc/?format=md)
- **Deployment Link**: [Deploy Aircall Inc. Stack Layer](https://partnerstack.com/placeholder/aircall-inc)

### Summary

Cloud-based phone system and call center software for customer service teams.

### Description

Aircall is a cloud-based VoIP and call center platform that enables customer service and sales teams to manage inbound and outbound calls from a centralized interface. It integrates with CRMs and helpdesk tools to provide call recording, IVR, and analytics. Built for customer-facing teams in mid-market and enterprise organizations.

### Attributes

- **Free Plan**: Yes
- **Starting Price**: 30 USD/user/mo
- **Call Recording**: Yes
- **IVR Support**: Yes
- **Third-party Integrations**: 100+ (integrations)
- **Max Team Size (Free Plan)**: 1 users

## Entity B

- **Title**: [Freshdesk by Freshworks](https://saasspecs.com/item/freshdesk-by-freshworks/?format=md)
- **Deployment Link**: [Deploy Freshdesk by Freshworks Stack Layer](https://partnerstack.com/placeholder/freshdesk-by-freshworks)

### Summary

Cloud-based customer service platform enabling businesses to manage support tickets across multiple channels.

### Description

Freshdesk is a cloud-based helpdesk software that consolidates customer support from email, phone, chat, social media, and self-service portals into a unified interface. It serves small to mid-market businesses and enterprises seeking to streamline ticket management, improve response times, and track customer satisfaction metrics.

### Attributes

- **Free Plan**: Yes
- **Starting Price (Paid)**: 15 USD/agent/month
- **Agents (Free Plan)**: 1 agents
- **Support Channels**: 5+ (channels)
- **AI Copilot**: Yes
- **Mobile App**: Yes

## Comparison context

This comparison covers the following catalog entities:

- [Aircall Inc.](https://saasspecs.com/item/aircall-inc/?format=md) (a)
- [Freshdesk by Freshworks](https://saasspecs.com/item/freshdesk-by-freshworks/?format=md) (b)