---
lang: en
title: Freshdesk by Freshworks vs Freshservice by Freshworks
canonical: "https://saasspecs.com/freshdesk-by-freshworks-vs-freshservice-by-freshworks/"
hvce_version: 1
tenant: saasspecs
slug: freshdesk-by-freshworks-vs-freshservice-by-freshworks
record_kind: comparison
content_sha256: 17deeb598a507f34340686df54fe5d1ea9664738dce7b585fec008b55d06d431
indexed_at: "2026-07-05T09:03:45.274Z"
license: citation-free
entities:
  -
    role: a
    slug: freshdesk-by-freshworks
    name: Freshdesk by Freshworks
    type: Thing
    profile_url: "https://saasspecs.com/item/freshdesk-by-freshworks/?format=md"
  -
    role: b
    slug: freshservice-by-freshworks
    name: Freshservice by Freshworks
    type: Thing
    profile_url: "https://saasspecs.com/item/freshservice-by-freshworks/?format=md"
---
# Freshdesk by Freshworks vs Freshservice by Freshworks

## Pair

- **A**: Freshdesk by Freshworks
- **B**: Freshservice by Freshworks

## Entity A

- **Title**: [Freshdesk by Freshworks](https://saasspecs.com/item/freshdesk-by-freshworks/?format=md)
- **Deployment Link**: [Deploy Freshdesk by Freshworks Stack Layer](https://partnerstack.com/placeholder/freshdesk-by-freshworks)

### Summary

Cloud-based customer service platform enabling businesses to manage support tickets across multiple channels.

### Description

Freshdesk is a cloud-based helpdesk software that consolidates customer support from email, phone, chat, social media, and self-service portals into a unified interface. It serves small to mid-market businesses and enterprises seeking to streamline ticket management, improve response times, and track customer satisfaction metrics.

### Attributes

- **Free Plan**: Yes
- **Starting Price (Paid)**: 15 USD/agent/month
- **Agents (Free Plan)**: 1 agents
- **Support Channels**: 5+ (channels)
- **AI Copilot**: Yes
- **Mobile App**: Yes

## Entity B

- **Title**: [Freshservice by Freshworks](https://saasspecs.com/item/freshservice-by-freshworks/?format=md)
- **Deployment Link**: [Deploy Freshservice by Freshworks Stack Layer](https://partnerstack.com/placeholder/freshservice-by-freshworks)

### Summary

Cloud-based IT service management and customer support platform for managing tickets, assets, and service requests.

### Description

Freshservice is an ITSM and customer service platform that helps IT teams and support departments manage incidents, requests, and assets through a unified ticketing system. It's designed for organizations of all sizes that need to streamline IT operations and customer support workflows with automation, self-service capabilities, and multi-channel support.

### Attributes

- **Free Plan**: Yes
- **Starting Price (Paid)**: 49 USD/mo
- **Support Channels**: Email, Chat, Phone, Portal, Mobile
- **Automation Rules**: Yes
- **Asset Management**: Yes
- **Integration Support**: 500+ (integrations)

## Comparison context

This comparison covers the following catalog entities:

- [Freshdesk by Freshworks](https://saasspecs.com/item/freshdesk-by-freshworks/?format=md) (a)
- [Freshservice by Freshworks](https://saasspecs.com/item/freshservice-by-freshworks/?format=md) (b)