---
lang: en
title: Freshdesk by Freshworks vs Help Scout
canonical: "https://saasspecs.com/freshdesk-by-freshworks-vs-help-scout/"
hvce_version: 1
tenant: saasspecs
slug: freshdesk-by-freshworks-vs-help-scout
record_kind: comparison
content_sha256: 0cc0e61a68b2e1ef2c11efc363101f236db929e0873211215ad582ae3b2cfcd5
indexed_at: "2026-07-05T09:03:45.274Z"
license: citation-free
entities:
  -
    role: a
    slug: freshdesk-by-freshworks
    name: Freshdesk by Freshworks
    type: Thing
    profile_url: "https://saasspecs.com/item/freshdesk-by-freshworks/?format=md"
  -
    role: b
    slug: help-scout
    name: Help Scout
    type: Thing
    profile_url: "https://saasspecs.com/item/help-scout/?format=md"
---
# Freshdesk by Freshworks vs Help Scout

## Pair

- **A**: Freshdesk by Freshworks
- **B**: Help Scout

## Entity A

- **Title**: [Freshdesk by Freshworks](https://saasspecs.com/item/freshdesk-by-freshworks/?format=md)
- **Deployment Link**: [Deploy Freshdesk by Freshworks Stack Layer](https://partnerstack.com/placeholder/freshdesk-by-freshworks)

### Summary

Cloud-based customer service platform enabling businesses to manage support tickets across multiple channels.

### Description

Freshdesk is a cloud-based helpdesk software that consolidates customer support from email, phone, chat, social media, and self-service portals into a unified interface. It serves small to mid-market businesses and enterprises seeking to streamline ticket management, improve response times, and track customer satisfaction metrics.

### Attributes

- **Free Plan**: Yes
- **Starting Price (Paid)**: 15 USD/agent/month
- **Agents (Free Plan)**: 1 agents
- **Support Channels**: 5+ (channels)
- **AI Copilot**: Yes
- **Mobile App**: Yes

## Entity B

- **Title**: [Help Scout](https://saasspecs.com/item/help-scout/?format=md)
- **Deployment Link**: [Deploy Help Scout Stack Layer](https://partnerstack.com/placeholder/help-scout)

### Summary

Help Scout is a customer service platform offering email, live chat, and knowledge base tools for support teams.

### Description

Help Scout is a cloud-based customer service software that combines email, live chat, and self-service knowledge base features. It's designed for small to mid-sized businesses that want to provide multi-channel customer support without the complexity of enterprise solutions.

### Attributes

- **Free Plan**: Yes
- **Starting Price**: 20 USD/mo
- **Channels Supported**: Email, Chat, Form
- **Knowledge Base**: Yes
- **API Access**: Available
- **Conversation Limit (Free)**: 50 conversations/month

## Comparison context

This comparison covers the following catalog entities:

- [Freshdesk by Freshworks](https://saasspecs.com/item/freshdesk-by-freshworks/?format=md) (a)
- [Help Scout](https://saasspecs.com/item/help-scout/?format=md) (b)