---
lang: en
title: Freshdesk by Freshworks vs Motive
canonical: "https://saasspecs.com/freshdesk-by-freshworks-vs-motive/"
hvce_version: 1
tenant: saasspecs
slug: freshdesk-by-freshworks-vs-motive
record_kind: comparison
content_sha256: a4303e357ef2fa2d544c6f52e6d056a1e8f6ed396b58ec8f6cf0dc8f759df2c6
indexed_at: "2026-07-05T09:03:45.274Z"
license: citation-free
entities:
  -
    role: a
    slug: freshdesk-by-freshworks
    name: Freshdesk by Freshworks
    type: Thing
    profile_url: "https://saasspecs.com/item/freshdesk-by-freshworks/?format=md"
  -
    role: b
    slug: motive
    name: Motive
    type: Thing
    profile_url: "https://saasspecs.com/item/motive/?format=md"
---
# Freshdesk by Freshworks vs Motive

## Pair

- **A**: Freshdesk by Freshworks
- **B**: Motive

## Entity A

- **Title**: [Freshdesk by Freshworks](https://saasspecs.com/item/freshdesk-by-freshworks/?format=md)
- **Deployment Link**: [Deploy Freshdesk by Freshworks Stack Layer](https://partnerstack.com/placeholder/freshdesk-by-freshworks)

### Summary

Cloud-based customer service platform enabling businesses to manage support tickets across multiple channels.

### Description

Freshdesk is a cloud-based helpdesk software that consolidates customer support from email, phone, chat, social media, and self-service portals into a unified interface. It serves small to mid-market businesses and enterprises seeking to streamline ticket management, improve response times, and track customer satisfaction metrics.

### Attributes

- **Free Plan**: Yes
- **Starting Price (Paid)**: 15 USD/agent/month
- **Agents (Free Plan)**: 1 agents
- **Support Channels**: 5+ (channels)
- **AI Copilot**: Yes
- **Mobile App**: Yes

## Entity B

- **Title**: [Motive](https://saasspecs.com/item/motive/?format=md)
- **Deployment Link**: [Deploy Motive Stack Layer](https://partnerstack.com/placeholder/motive)

### Summary

Motive provides customer service software with AI-powered support, ticketing, and conversation management.

### Description

Motive is a customer service platform that combines AI-driven responses with human support capabilities to manage customer inquiries across multiple channels. It's designed for businesses of all sizes looking to streamline support operations, reduce response times, and improve customer satisfaction through unified ticketing and intelligent automation.

### Attributes

- **Free Plan**: No
- **Starting Price**: Varies
- **AI-Powered Responses**: Yes
- **Multi-Channel Support**: Yes
- **Ticket Management**: Yes
- **Conversation Intelligence**: Yes

## Comparison context

This comparison covers the following catalog entities:

- [Freshdesk by Freshworks](https://saasspecs.com/item/freshdesk-by-freshworks/?format=md) (a)
- [Motive](https://saasspecs.com/item/motive/?format=md) (b)