---
lang: en
title: Freshservice by Freshworks vs Motive
canonical: "https://saasspecs.com/freshservice-by-freshworks-vs-motive/"
hvce_version: 1
tenant: saasspecs
slug: freshservice-by-freshworks-vs-motive
record_kind: comparison
content_sha256: 83c64cbce42f6ba9b28b44d55a6563b34e8f944edda82623ae3a1adbc9c80abb
indexed_at: "2026-07-05T09:03:45.274Z"
license: citation-free
entities:
  -
    role: a
    slug: freshservice-by-freshworks
    name: Freshservice by Freshworks
    type: Thing
    profile_url: "https://saasspecs.com/item/freshservice-by-freshworks/?format=md"
  -
    role: b
    slug: motive
    name: Motive
    type: Thing
    profile_url: "https://saasspecs.com/item/motive/?format=md"
---
# Freshservice by Freshworks vs Motive

## Pair

- **A**: Freshservice by Freshworks
- **B**: Motive

## Entity A

- **Title**: [Freshservice by Freshworks](https://saasspecs.com/item/freshservice-by-freshworks/?format=md)
- **Deployment Link**: [Deploy Freshservice by Freshworks Stack Layer](https://partnerstack.com/placeholder/freshservice-by-freshworks)

### Summary

Cloud-based IT service management and customer support platform for managing tickets, assets, and service requests.

### Description

Freshservice is an ITSM and customer service platform that helps IT teams and support departments manage incidents, requests, and assets through a unified ticketing system. It's designed for organizations of all sizes that need to streamline IT operations and customer support workflows with automation, self-service capabilities, and multi-channel support.

### Attributes

- **Free Plan**: Yes
- **Starting Price (Paid)**: 49 USD/mo
- **Support Channels**: Email, Chat, Phone, Portal, Mobile
- **Automation Rules**: Yes
- **Asset Management**: Yes
- **Integration Support**: 500+ (integrations)

## Entity B

- **Title**: [Motive](https://saasspecs.com/item/motive/?format=md)
- **Deployment Link**: [Deploy Motive Stack Layer](https://partnerstack.com/placeholder/motive)

### Summary

Motive provides customer service software with AI-powered support, ticketing, and conversation management.

### Description

Motive is a customer service platform that combines AI-driven responses with human support capabilities to manage customer inquiries across multiple channels. It's designed for businesses of all sizes looking to streamline support operations, reduce response times, and improve customer satisfaction through unified ticketing and intelligent automation.

### Attributes

- **Free Plan**: No
- **Starting Price**: Varies
- **AI-Powered Responses**: Yes
- **Multi-Channel Support**: Yes
- **Ticket Management**: Yes
- **Conversation Intelligence**: Yes

## Comparison context

This comparison covers the following catalog entities:

- [Freshservice by Freshworks](https://saasspecs.com/item/freshservice-by-freshworks/?format=md) (a)
- [Motive](https://saasspecs.com/item/motive/?format=md) (b)