---
lang: en
title: Freshservice by Freshworks vs respond.io
canonical: "https://saasspecs.com/freshservice-by-freshworks-vs-respondio/"
hvce_version: 1
tenant: saasspecs
slug: freshservice-by-freshworks-vs-respondio
record_kind: comparison
content_sha256: 689ab0242af872a5d7402ef4c081a30e475931e76c5aaa90ceb5621a0d3621f0
indexed_at: "2026-07-05T09:03:45.274Z"
license: citation-free
entities:
  -
    role: a
    slug: freshservice-by-freshworks
    name: Freshservice by Freshworks
    type: Thing
    profile_url: "https://saasspecs.com/item/freshservice-by-freshworks/?format=md"
  -
    role: b
    slug: respondio
    name: respond.io
    type: Thing
    profile_url: "https://saasspecs.com/item/respondio/?format=md"
---
# Freshservice by Freshworks vs respond.io

## Pair

- **A**: Freshservice by Freshworks
- **B**: respond.io

## Entity A

- **Title**: [Freshservice by Freshworks](https://saasspecs.com/item/freshservice-by-freshworks/?format=md)
- **Deployment Link**: [Deploy Freshservice by Freshworks Stack Layer](https://partnerstack.com/placeholder/freshservice-by-freshworks)

### Summary

Cloud-based IT service management and customer support platform for managing tickets, assets, and service requests.

### Description

Freshservice is an ITSM and customer service platform that helps IT teams and support departments manage incidents, requests, and assets through a unified ticketing system. It's designed for organizations of all sizes that need to streamline IT operations and customer support workflows with automation, self-service capabilities, and multi-channel support.

### Attributes

- **Free Plan**: Yes
- **Starting Price (Paid)**: 49 USD/mo
- **Support Channels**: Email, Chat, Phone, Portal, Mobile
- **Automation Rules**: Yes
- **Asset Management**: Yes
- **Integration Support**: 500+ (integrations)

## Entity B

- **Title**: [respond.io](https://saasspecs.com/item/respondio/?format=md)
- **Deployment Link**: [Deploy respond.io Stack Layer](https://partnerstack.com/placeholder/respondio)

### Summary

Unified customer service platform enabling teams to manage conversations across messaging channels with AI automation.

### Description

Respond.io consolidates customer communications from WhatsApp, Facebook, Instagram, SMS, and email into a single inbox, allowing teams to respond efficiently without switching between apps. It caters to small and mid-sized businesses seeking to streamline customer support operations with built-in automation, CRM features, and conversation management capabilities.

### Attributes

- **Free Plan**: Yes
- **Starting Price (Paid)**: 10 USD/mo
- **Supported Channels**: 6+ (channels)
- **Automation Workflows**: Yes
- **Team Members (Free)**: 1 user
- **Built-in CRM**: Yes

## Comparison context

This comparison covers the following catalog entities:

- [Freshservice by Freshworks](https://saasspecs.com/item/freshservice-by-freshworks/?format=md) (a)
- [respond.io](https://saasspecs.com/item/respondio/?format=md) (b)