Freshdesk by Freshworks
Cloud-based customer service platform enabling businesses to manage support tickets across multiple channels.
System Parameter Breakdown
- Free Plan:
- Yes
- Starting Price (Paid):
- 15 (USD/agent/month)
- Agents (Free Plan):
- 1 (agents)
- Support Channels:
- 5+ (channels)
- AI Copilot:
- Yes
- Mobile App:
- Yes
Freshdesk is a cloud-based helpdesk software that consolidates customer support from email, phone, chat, social media, and self-service portals into a unified interface. It serves small to mid-market businesses and enterprises seeking to streamline ticket management, improve response times, and track customer satisfaction metrics.